Privacy Policy

Information We Collect

We may collect information you provide directly, including your name, phone number, email address if provided, pickup and dropoff details, ride details, driver or customer account information, support requests, and other information you choose to submit through our website, apps, or services.

We may also collect limited device and app usage data, such as app interactions, approximate timestamps, diagnostic information, and information needed to keep the service secure and working properly.

How We Use Information

We use information to create and manage accounts, verify users with one-time passwords, coordinate rides, communicate booking details, send ride status updates, provide driver and customer notifications, respond to support requests, improve service quality, support safety, prevent misuse, and operate our website and apps.

SMS Consent and Messaging

By providing your phone number, you consent to receive SMS messages from Stinson Rides related to account verification, ride bookings, ride status updates, driver/customer notifications, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not use this SMS consent for marketing or promotional messages.

No Sale of Personal Information

Stinson Rides does not sell personal information. We use personal information to provide and improve our services and to communicate about transactional service activity.

Third-Party Providers

We may share information with service providers that help us operate Stinson Rides, such as Twilio for SMS delivery, hosting providers, analytics providers, and payment providers if added later. These providers are used to support service delivery and are not authorized by us to use personal information for their own unrelated purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security.

Data Retention

We keep information for as long as reasonably needed to provide services, maintain records, support safety and fraud prevention, comply with legal obligations, resolve disputes, and operate our business. Retention periods may vary depending on the type of information and how it is used.

Your Choices

You may choose not to provide certain information, but some information is required to create an account, verify access, book rides, or receive service updates. You may opt out of SMS messages by replying STOP, or request help by replying HELP. You may also contact us to request updates or ask questions about your information.

Children Under 13

Stinson Rides is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date on this page.

Contact

Questions about this Privacy Policy or your information can be submitted through the Stinson Rides contact or support pages.